Frequently Asked Questions | Azhar Trading & Co.

Orders & Custom Manufacturing
• How do I place an order? Browse our catalog, add items to your Inquiry Basket, and submit your request. Our sales team will follow up with an official B2B quotation. For custom drawings, OEM, or private-label manufacturing, contact us directly.
• Can you manufacture custom products? Yes. We build products according to your specific blueprints, physical samples, or technical specifications.
• Do you offer OEM & private-label manufacturing? Yes. We offer comprehensive OEM/ODM solutions including custom prototyping, logo laser engraving, and custom private-label retail box packaging.
• Are production samples available? Yes. Samples are provided upon verification and payment of sample production and shipping costs.

Shipping, Logistics & Delivery
• Which shipping methods do you offer? We support Sea Freight, Air Freight, DHL Express, FedEx Express, and standard International Postal Services.
• How long does shipping take? Express (DHL/FedEx) takes 5–10 business days • Air Freight takes 7–15 business days • Sea Freight takes 30–60 days depending on your destination port.
• Do you offer door-to-door delivery? Yes. Secure door-to-door global shipping is available for most international trade destinations.
• What should I do if products arrive damaged? Notify us immediately upon arrival and share clear photographs of the cargo. Our team will review the claim promptly to provide a replacement solution.

Wholesale Terms, Payments & Pricing
• Do you have a Minimum Order Quantity (MOQ)? Most catalog stock items do not have a strict MOQ. Custom OEM and private-label manufacturing projects will require minimum production volumes based on item complexity.
• Do you offer wholesale bulk discounts? Yes. We offer highly competitive, factory-direct volume discounts for certified wholesalers, distributors, and e-commerce bulk buyers.
• What payment methods and currencies do you accept? We process payments via Bank Wire Transfer (SWIFT) and Western Union. We primarily invoice in US Dollars (USD) and Euros (EUR).

Global Trade Support
• Which international countries do you serve? Azhar Trading Co. proudly exports worldwide, serving major commercial networks across North America, Europe, Asia, and Australia.
• How can I contact the factory sales desk? You can submit your complete specifications directly to our desk via email at info@azhartrading.com.